Informational Interviews

Novice Transcriptionist: Chelsea Green

Danae: What is your job title and what does your job consist of?

Chelsea: I am a transcriptionist for Emerging Trends and I taken otes at Microsoft PAC conferences and I also transcribe podcasts and videos for SQL Down Under.

Danae: Is there a way or direction you can take in order to move up in the company? If so, would or are you doing it?

Chelsea: I could stick with it and turn in quality work and I am in the process of doing that. Moving up is a growing process since everyone has same job title, but it’s just about who’s been there longer and has been consistent in producing the best work.

Danae: How did you get involved with this company?

Chelsea: One of my professors noticed how fast I was typing in class,asked what my typing speed was, and he asked me another time in class, and I admitted I didn’t know how fast I typed. Then I received an email from Melissa Dillon asking if I was interested in doing the job, and I said yes.

Danae: What are some skills/competencies that you have gained in working for this company?

Chelsea:  Being able to think on my feet. Being able to process things at a very high rate of speed and not letting my stress  get to me. Not quitting no matter what because your entire job depends on it.

Danae: Last question. Have there been any struggles you’ve had to overcome while in this job?

Chelsea: Accents from speakers was really hard. Sometimes the chance to work with so many people from different cultural background is an opportunity but has its challenges. The high rate of focus that’s involved is also a struggle. The nitty gritty attention to detail that’s in the editing process is very stressful as well.

Danae: Where do you see yourself in this company in the future?

Chelsea: I see myself sticking iwth it. I like part time and flexibility. I see myself doing this with a full time job just to have some extra money. If the company does go more wide scale and especially international, I hope to part of those endeavors and expansion.

Experienced Transcriptionist: Melissa Dillion

Danae: To start off, what is your job title and what does your job consist of?

Melissa: I’m known as a notetaker, or a transcriptionist. I show up to events I am hired for, I greet leaders, keep track of who shows up, memorize and monitor names of Partners and their companies, as well as Microsoft executives and PAC leads. I take as many notes as possible of what is being said. I record the main ideas of what is being said onto a document. Then in a short time, I create clean notes for the leads to do whatever they please with them.

Danae: Is there a way or direction you can take in order to move up in the company? If so, would or are you doing it?

Melissa: The only way to move up in the company is to start your own transcribing company and compete againdst the one you came from. The more events you do, the better you get. Sometimes this results in a pay raise. The initial price of payment is high in order to retain transcriptionists, so raise is not necessarily meant to increase longevity within the company. Only way is to network more to work more and get paid more. That’s how you move up. I’m not planning on startign my own business in this field. So for me, my networking with clients and event leaders is the way I move up, because I get requested more, which means more pay.

Danae: How did you get involved with this company?

Melissa: I was involved with a different transcribing contractor before Emerging Trends. While being apart of that, I went to a small group at a house where essentially the whole purpose of the event was to network. It was meant to advertise jobs, connect with people to land jobs, and to share information or ideas. I was there, and met Jill and decided to leave the company I was with to work under her. It also got my job at Northwest Uniersity because Dan Neary was at this small group I was at. That’s how I got here.

Danae: What are some skills/competencies that you have gained in working for this company?

Melissa:  Professional networking is a huge one. I have increased in my typing speed and ability. Listening skills, ability to glean the most efficient information out of a conversation. Networking again. Networking is a huge part of this job that I have recently come to know these past few years I worked for Emerging Trends. I’ve been able to work intense weeks all the while balancing life and family. Prioritizing deadlines. Saying NO to meet deadlines. Working long days, and serving. I’ve learned that if I say yes to something, I have to say no to something esle, so I’ve leanred to establish what my priorities are in my life.

Danae: Last question. Have there been any struggles you’ve had to overcome while in this job?

Melissa: Balance. I used to not prioritize right and would end up physically and mentally drained. I had hard recovery time from jobs. Balancing real priorities and not being over committed are things that I’ve had to overcome. Staying on top of deadlines also affect my ware-out level. Staying on top of projects from the beginning instead of saying yes to a project, staying up ’till four or five in the morning then going to my other job and being exhausted keep you from being worn out. Balance, and priority are the things I’ve had to overcome, definitely.

VP and President, Founder of Emerging Trends, Jill Hopster

Danae: What is your job title and what does your job consist of?

Jill: Vice President of whole company and president of Emerging Trends division. Consists of everything but marketing. My husband is president of Hopster Enterprises does marketing. Everything but marketing, I do hiring, evaluations, firing, determine quality of work assessment, training. Everything but marketing.

Danae: Is there a way or direction you can take in order to move up in the company? If so, would or are you doing it?

Jill: No. What I am doing, we’re working on marketing on getting our name up there, website development, mailing development, publishing editorials, to build business up. No place to move up inside company but working on building company up.

Danae: How did you get involved with this company?

Jill: I worked for another company doing same job for 6-7 years and about 2 years, lost major contract they held for 10 years. I had done doing note taking on my own, and when I found out, went after it and got it! I’ve been doing it for 2 years. I’d like to do it more for you guys. You’ve proven to me that this is a very viable option for conscientious students. That’s one of my goals. To keep my NU students busy.

Danae: What are some skills/competencies that you have gained in working for this company?

Jill: Gained ability to multi-task in a totally different way than I have before. Able to process information and disseminate information as quickly as I’m gathering it. What goes in inbox and in shredder. Keeping important stuff. Different form of multi-tasking. Increase of technical knowledge. My technical knowledge is much broader. Huge spectrum in my head. I don’t understand it, but it’s there. I hear people talking and I get it. I have have half the information I just don’t know what it means. 

Danae: Have there been any struggles you’ve had to overcome while in this job?

Jill: Struggles, no. Learning curves, yeah absolutely.

Danae: Where do you see yourself in this company in the future?

Jill: I want to get more video casts, podcasts, I’m leaning towards seeing if I can find foreign students and seeing what I can do to get them to translate. Looking to find services to add that are complimentary to what we’re doing. Five years, will this still be viable need? I’m working in trying to figure out where we’re going to be next year, what’s the next generation in this field. Reason I’m staying on top is because technology is what we’re working with. It changes. It’s a nice reminder that we need to work at producing needs to meet technological needs in the future.

Published on March 28, 2011 at 4:36 pm  Leave a Comment  

The URI to TrackBack this entry is: https://danaejohnsen.wordpress.com/internship/informational-interviews/trackback/

%d bloggers like this: